CH Anti-social Behaviour Module

The CH Anti Social Behaviour Module provides a member of the public with the ability to log a range of anti-social behaviours with the council.

Type
Module

Solution
Citizen Hub 2020.1

Release Date
5th October 2020

Developer
Netcall

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Description


CH Modules are designed to help accelerate a council’s implementation of a particular service delivery.  The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.

The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself.  Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.

The CH Anti-social Behaviour Module provides a member of the public with the ability to log a range of anti-social behaviours with the council.  This includes the ability to provide additional information about the behaviour and to also provide information about the person raising the report.  

The workflow supports the request for additional information, including automated emails forming part of the workflow everyone from the person reporting the issue to the staff tasked with undertaking the work can be kept up to date with progress.

The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.


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