CH COVID Test and Trace Support Payment Module

The CH Test and Trace Support Payment Module provides public access for applying to the Council for a £500 isolation support payment in order to help them during this period if they are tested positive for COVID19

Type
Module

Solution
Citizen Hub 2020.1

Release Date
21st October 2020

Developer
South Hams District Council & West Devon Borough Council

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Description


CH Modules are designed to help accelerate a council’s implementation of a particular service delivery.  The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.

The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself.  Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.

The CH Test and Trace Support Payment Module provides public access for applying to the Council for a £500 isolation support payment in order to help them during this perdiod if they are tested positive for COVID19. The module includes a comprehensive set of questions in order to make a fair decision whether to issue the grant to an individual straightaway, gather more evidence or reject the application. The workflow supports the request for additional information, eligibility checks and follow-up procedures to check on the suitability of final decision. Automated emails form part of the workflow, so everyone from the person applying for isolation support payment to the staff tasked with undertaking the work can be kept up to date with the progress.

The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features it can easily be expanded to include integration to a back office system if required.


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