TH Modules are designed to help accelerate a Social Housing Organisation's implementation of a particular service delivery. The TH Modules are designed to work as part of the Netcall TH Framework and therefore both TH Central and TH Host are prerequisites.
The TH Framework has been created in a way that allows you to download and deploy these accelerators yourself. Alternatively, this can be done in partnership with Netcall, and we offer a dedicated TH Training course to help you learn to deploy, create and share your own TH add-ons.
This module supports tenants to report repairs, and provides for an end-to-end process of completing that repair. The user interface makes it easy for tenant’s to quickly identify the type of repair required. The module includes the following steps:
• Repair diagnostics > Repair categorisation > Pre-inspection
• Emergency service/Customer responsibility – including emergency urgent
• Booking a contractor process included