Waiting List Management

A simple, feature rich solution to deliver digital communications to NHS patients on disrupted waiting lists due to the Coronavirus pandemic.

Liberty Create 2020.2

Release date

30th November 2020


Liberty Create 2020.2


Netcall with support from University Hospital Southampton


Liberty Create Accelerator


This is a feature rich but simple solution to delivering digital communications to NHS patients who are on waiting lists that have been disrupted, in this case due to the Coronavirus pandemic.

It has been developed in conjunction with University Hospital Southampton who are a leading UK Global Digital Exemplar (GDE). GDE’s are internationally recognised NHS providers delivering improvements in the quality of care, through the world-class use of digital technologies and information.

To support the mandate from NHS England, all trusts in England are required to contact their waiting-list patients to establish if they still need their operation/procedure, or if their situation has changed. The application is highly flexible and allows for configurable messages to be sent and tailored responses to be captured. All in a secure, intuitive manner.