Liberty Converse Training
Browse a list of our available courses and then, simply, fill-in the form to request a booking.
Due to current restrictions in place due to COVID-19, we cannot offer face to face classroom based training. All training programs are still available however via eLearning or remote delivery. If you would like further information, complete the form below. We will then contact you to discuss your requirements in greater detail.
Why?
We offer a number of course modules for on-site and remote training to help you get the most out of your Liberty Converse Solution. Below is a list of training modules, along with the standard course duration, whether they can be delivered on-site or remotely, and the course profile. The profile describes the course module objectives and outcomes, target audience and any pre-requisites.
Power your inner innovation
We’re determined to out-innovate our competition, whether that means investing in R&D or even acquiring whole businesses. If you’ve got the talent, we have the technology and resources to help you create something you can be proud of.
Book today
If you would like further information, or to book training, please select the course modules you are interested in and complete the form. We will then contact you to discuss your requirements in greater detail.
| Contact Centre Administration Courses (3) | ||||
| Name | Duration | On-site | Remote | Overview |
| With Telephony | 0.5 Day | Yes | Yes | Download |
| With Email | 0.5 Day | Yes | Yes | Download |
| With Chat (Also E-learning) | 0.5 Day | Yes | Yes | Download |
| Switchboard User Courses (2) | ||||
| Name | Duration | On-site | Remote | Overview |
| Switchboard Operator Console | 0.5 Day | Yes | No | N/A |
| Switchboard Operator Management | 0.5 Day | Yes | No | N/A |
| Dialogue Builder Courses (2) | ||||
| Name | Duration | On-site | Remote | Overview |
| Dialogue Builder Level 1 | 0.5 Day | Yes | Yes | Download |
| Dialogue Builder Level 2 | 0.5 Day | Yes | Yes | Download |
| ContactPortal (2) | ||||
| Name | Duration | On-site | Remote | Overview |
| Directory and User Management | 0.5 Day | Yes | Yes | Download |
| ContactPortal Management | 0.5 Day | Yes | Yes | Download |
| Messenger+ (2) | ||||
| Name | Duration | On-site | Remote | Overview |
| Directory and User Management | 0.5 Day | Yes | Yes | Download |
| Messenger+ Management | 0.5 Day | Yes | Yes | Download |
| CallBack Courses (4) | ||||
| Name | Duration | On-site | Remote | Overview |
| With Contact Center Administration | 0.5 Day | Yes | Yes | Download |
| With 3rd Party ACD Administration | 0.5 Day | Yes | Yes | Download |
| CallMeBack with Contact Center Administration | 0.5 Day | Yes | Yes | Download |
| CallMeBack with 3rd Party ACD Administration | 0.5 Day | Yes | Yes | Download |
| Notify (3) | ||||
| Name | Duration | On-site | Remote | Overview |
| Confirmer Administration | 1 Day | Yes | Yes | N/A |
| AMC Application Administration | 1 Day | Yes | Yes | N/A |
| Outbound Survey Administration | 1 Day | Yes | Yes | N/A |
| Result (1) | ||||
| Name | Duration | On-site | Remote | Overview |
| Result User and System Administration | 0.5 Day | No | Yes | N/A |
| Bespoke Training (1) | ||||
| Name | Duration | On-site | Remote | Overview |
| Bespoke Training Request | N/A | N/A | N/A | N/A |
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