Liberty Converse Training

Browse a list of our available courses and then, simply, fill-in the form to request a booking.

Why?

We offer a number of course modules for on-site and remote training to help you get the most out of your Liberty Converse Solution. Below is a list of training modules, along with the standard course duration, whether they can be delivered on-site or remotely, and the course profile. The profile describes the course module objectives and outcomes, target audience and any pre-requisites.

Power your inner innovation

We’re determined to out-innovate our competition, whether that means investing in R&D or even acquiring whole businesses. If you’ve got the talent, we have the technology and resources to help you create something you can be proud of.

Book today

If you would like further information, or to book training, please select the course modules you are interested in and complete the form. We will then contact you to discuss your requirements in greater detail.
Contact Centre Administration Courses (3)
Name Duration On-site Remote Overview
With Telephony 0.5 Day Yes Yes Download
With Email 0.5 Day Yes Yes Download
With Chat (Also E-learning) 0.5 Day Yes Yes Download
Switchboard User Courses (2)
Name Duration On-site Remote Overview
Switchboard Operator Console 0.5 Day Yes No N/A
Switchboard Operator Management 0.5 Day Yes No N/A
Dialogue Builder Courses (2)
Name Duration On-site Remote Overview
Dialogue Builder Level 1 0.5 Day Yes Yes Download
Dialogue Builder Level 2 0.5 Day Yes Yes Download
ContactPortal (2)
Name Duration On-site Remote Overview
Directory and User Management 0.5 Day Yes Yes Download
ContactPortal Management 0.5 Day Yes Yes Download
Messenger+ (2)
Name Duration On-site Remote Overview
Directory and User Management 0.5 Day Yes Yes Download
Messenger+ Management 0.5 Day Yes Yes Download
CallBack Courses (4)
Name Duration On-site Remote Overview
With Contact Center Administration 0.5 Day Yes Yes Download
With 3rd Party ACD Administration 0.5 Day Yes Yes Download
CallMeBack with Contact Center Administration 0.5 Day Yes Yes Download
CallMeBack with 3rd Party ACD Administration 0.5 Day Yes Yes Download
Notify (3)
Name Duration On-site Remote Overview
Confirmer Administration 1 Day Yes Yes N/A
AMC Application Administration 1 Day Yes Yes N/A
Outbound Survey Administration 1 Day Yes Yes N/A
Result (1)
Name Duration On-site Remote Overview
Result User and System Administration 0.5 Day No Yes N/A
Bespoke Training (1)
Name Duration On-site Remote Overview
Bespoke Training Request N/A N/A N/A N/A
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