The centralised hub for all Liberty Create applications, with the ability to control their respective infrastructure, settings and access all in one place.
Here at the release notes, you will be able to view very-high level information, and what has been newly introduced, changed or removed.
A place where you will be able to learn how to create and maintain Liberty Create applications with ease and efficiency.
Our release notes contain some new and very exciting features and improvements.
Whether you are an agent, a supervisor or an administrator, help has been designed to provide you with a step by step guide to getting the most out of Converse.
An AI-powered automation tool, with the ability to schedule, create and execute jobs remotely. Designed and created to automate processes that are repetitive, and were previously performed by people.
Providing you with an overview of the new features and activities introduced, to help you get the most out of the Liberty RPA platform.
Welcome to the Liberty Spark help and support centre. This help has been designed to provide you with a guide to getting the most out of your Spark processes.
Our omnichannel messaging, webchat and AI-powered chatbot solution that lets you communicate with your customers over their channel of choice.
News about Liberty Create and Liberty Converse development, new developer resources and anything else we believe will be important to the wider Community.
Get help with Liberty Create low-code app development. Share build issues, integration tips, and design queries. Collaborate with peers and Netcall staff to build smarter digital services across your organisation.
Get help with Liberty Converse or Converse CX. Share questions, tips, or deployment advice. Engage with the community and Netcall experts to enhance your contact centre and communication experiences.
Get help with Liberty IDP – intelligent document processing. Talk classification, OCR, and data extraction. Post questions, share suggestions, and troubleshoot issues with the community or Netcall experts.
Get help with Liberty RPA – Robotic Process Automation, ask questions, get advice, and share process automation ideas. Ideal for users building bots and streamlining workflows.
Get help with Liberty Spark for process mapping and improvement. Ask for advice, share tips, and collaborate on optimising business processes with help from the community or Netcall experts.
Get help with Patient Hub – digital patient engagement platform. Share questions, tips, and best practices on appointment management, messaging, and improving NHS patient experiences through self-service tools.
Get help with Citizen and Tenant Hub. Talk updates, future plans and module discussions. Connect with other community members or Netcall experts to build citizen-focused digital services.
For Local Government customers to put forward ideas and collaborate over Liberty Create CH modules and processes.
BackAccount Balance CheckerLiberty Converse 5.0+IVRIVR - An example of an account balance information skill.NetcallNo Menu Upfront IVRLiberty Converse 3.0+IVRTypical upfront dialogue with time of day and no menu options. Use this dialogue as a starting point for handling calls with time of day messages and transfer to a single Contact Centre queue.Netcall
IVR - An example of an account balance information skill.
Netcall
Typical upfront dialogue with time of day and no menu options. Use this dialogue as a starting point for handling calls with time of day messages and transfer to a single Contact Centre queue.
