The non-payment of rent process covers the steps for monitoring rent payments, assessing tenants' financial situation, providing support and guidance and the development of repayment plans.

The housing complaints process covers the key steps showing how tenants can report an issue, how it is assessed and then a repair is scheduled.

This high level process includes the steps from a tenant reporting an issue for repair through assessment and the repair being completed.

The Safeguarding module is built to support Housing Associations. It ensures they are able to follow any reported cases from the incident report to final review.

This Module provides a process for a tenant to end their tenancy with the Housing Association. It supports the advisors and team as they follow the processes to end the tenancy. This module requires and reports on data as it supports the HA to complete the process. It includes the following process steps: • Customer contact > How to end tenancy • Customer contact > Terminate tenancy > Written conf > Confirmation of date • Customer contact > Cancel termination • Customer contact > Prison, Death, Abandonment • Key returns process included • Scheduling an inspection of the property This content is not available to download from AppShare. Please speak to your Account Manager or Engagement Manager to arrange for an installation.

This module records the reporting of any tenancy breaches. This content is not available to download from AppShare. Please speak to your Account Manager or Engagement Manager to arrange for an installation.

The TH Anti-social Behaviour Module provides a member of the public with the ability to log a range of anti-social behaviours with the Housing Association. This includes the ability to provide additional information about the behaviour and to also provide information about the person raising the report. The workflow supports the request for additional information, including automated emails forming part of the workflow everyone from the person reporting the issue to the staff tasked with undertaking the work can be kept up to date with progress.

This module provides an inspection process for groups of dwellings such as a neighbourhood or block of flats. Inspections can be manually triggered or automated at specified intervals. The form uses a checklist to help the inspector deliver quality outcomes in a rapid manner. All forms can be easily adapted to include other questions or criteria. Please see an example of an inspection scheduling form and an inspection checklist.

This module supports tenants to report repairs, and provides for an end-to-end process of completing that repair. The user interface makes it easy for tenant’s to quickly identify the type of repair required. The module includes the following steps: • Repair diagnostics > Repair categorisation > Pre-inspection • Emergency service/Customer responsibility – including emergency urgent • Booking a contractor process included

TH Central is our Housing Framework that brings all of the tenant information together. It includes user interfaces for both employees and for tenants. It is designed to take input from a library of Housing Modules.

TH Host supports the creation and management of TH Framework applications for goods or services. It supports processes used by both employees and tenants. It is designed to host one or more of the TH Modules available from the library of Modules in the AppShare.

The CH Parking Permit Module provides public access for applying for either a residential or commercial parking permit.This content is not available to download from AppShare. Please speak to your Account Manager or Engagement Manager to arrange for an installation.