Effortlessly Gather Valuable Feedback with the Customer/Patient Experience Survey Manager

The Customer/Patient Experience Survey Manager, part of the Liberty Create: Accelerator, provides a straightforward and intuitive way to build and distribute surveys to gather feedback from your employees, customers, patients, or service users. Designed for operational end-users, this application simplifies survey creation by allowing you to build contact lists and question lists, eliminating the need for complex Build Studio configurations.

Distribute surveys via authenticated links through email or SMS, and leverage the wider Liberty Platform capabilities to trigger automated workflows based on responses – such as callbacks or escalations for departmental review. Data downloads are readily available, and API integration offers further flexibility for data import and export.

• Intuitive Survey Building: Create surveys quickly and easily without needing advanced technical skills.
• Flexible Distribution: Send surveys via email or SMS with authenticated links.
• Automated Workflows: Trigger actions based on survey responses for efficient follow-up.
• Customisable Contact Data: Tailor contact data to suit your specific communication channels and demographic needs.
• Data Integration: Leverage APIs for seamless data import and export.