Calls and Emails
Basic softboard with Call and email stats for today
Type
Softboard
Solution
Liberty Converse 5.0+
Release Date
4th September 2019
Developer
Netcall
Rating
Description
Contact Centre softboard displaying:
- Calls currently waiting
- Average waiting time of current calls.
- Agent status displays
- Call SLA1 and SLA2 Percentages
- Total Calls Today.
- Emails completed count
- Emails outstanding count