Calls, chats and Emails

Calls, chats and Emails

Type
Softboard

Solution
Liberty Converse 5.0+

Release Date
3rd September 2019

Developer
Netcall

Rating





Description


Contact Centre softboard displaying:

  • Calls current waiting and longest waiting time.
  • Emails currently waiting and longest waiting time
  • Chats currently waiting and longest waiting time.
  • Call SLA1 Percentage (with level coloured background)
  • Today Interactions counts.
  • This week interaction counts.
  • Active agent counts
  • List of Agent Statuses.


Screenshots



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