Calls, chats and Emails

Calls, chats and Emails

Type
Softboard
Solution
Liberty Converse 5.0+
Release Date
3rd September 2019
Developer
Netcall
Rating

Description

Contact Centre softboard displaying:

  • Calls current waiting and longest waiting time.
  • Emails currently waiting and longest waiting time
  • Chats currently waiting and longest waiting time.
  • Call SLA1 Percentage (with level coloured background)
  • Today Interactions counts.
  • This week interaction counts.
  • Active agent counts
  • List of Agent Statuses.

Screenshots

Reviews