Calls, chats and Emails
Calls, chats and Emails
Type
Softboard
Solution
Liberty Converse 5.0+
Release Date
3rd September 2019
Developer
Netcall
Rating
Description
Contact Centre softboard displaying:
- Calls current waiting and longest waiting time.
- Emails currently waiting and longest waiting time
- Chats currently waiting and longest waiting time.
- Call SLA1 Percentage (with level coloured background)
- Today Interactions counts.
- This week interaction counts.
- Active agent counts
- List of Agent Statuses.