Liberty Converse 5.0+
4th September 2019
Contact Centre softboard displaying:
- Count of Agents Logged In
- Count of Agents on Inbound Call
- Count of agents on Outbound Call.
- Count of agents in busy state.
- Count of Calls currently waiting.
- Current Longest waiting time
- Current waiting time for the day.
- SLA1 and SLA2 percentages
- Count of Total calls for the day
- Count of Answered calls for the day.
- Count of Abandoned calls for the day.
- Average wait time for the day.
- Outbound calls made.
- Supervisor and alert message box.