Calls Only Softboard

Typical layout for a Telephony only Contact Centres. This softboard layout is ideal for Contact Centres that handle calls only. It provides an overview of the whole group rather than specific queues with a Percentage of Calls Abandoned.  When this reaches over 20% the tile will change to a red background.

Type
Softboard

Solution
Liberty Converse 5.0+

Release Date
5th July 2019

Developer
Netcall

Rating





Description


Typical layout for a Telephony only Contact Centre. This softboard layout is ideal for Contact Centres that handle calls only. It provides an overview of the whole group rather than specific queues with a Percentage of Calls Abandoned.  When this reaches over 20% the tile will change to a red background.


Screenshots



Reviews