CH Modules are designed to help accelerate a council’s implementation of a particular service delivery. The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.
The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself. Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.
The CH Council Tax Discount/Reductions Module includes application forms to allow a member of the public to apply for discounts / reductions to their Council Tax statement based on their personal and residential circumstances.
The common reasons for discounts are included within the module i.e. Single Person Occupancy, Empty Property, Carer Reduction etc. with the option to increase the list of reduction types as part of the implementation.
The workflow supports the request for additional information, and options for passing the application once reviewed on to the Council Tax team. With automated emails forming part of the workflow everyone from the person reporting the issue to the staff tasked with undertaking the work can be kept up to date with progress
The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.