CH Modules are designed to help accelerate a council’s implementation of a particular service delivery. The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.
The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself. Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.
The CH Council Tax (Move-in Move-out) Application Module provides a single point of application for residents moving into the area or moving house within the boundaries of the Local Authority. It includes the option to provide your previous or existing Council Tax reference number, if known, and also to provide details of how you would like to pay for Council Tax.
The workflow supports the request for additional information and options for passing the application once reviewed on to the Council Tax team. Automated emails form part of the workflow, so everyone from the person reporting the issue to the staff tasked with undertaking the work can be kept up to date with progress.
The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.