CH Modules are designed to help accelerate a council’s implementation of a particular service delivery. The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.
The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself. Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.
The CH Flooding and Drainage module has been built to allow the logging of Flooding and Drainage problems. It has been designed to be used by Agents, or on the Portal. Part of the module is the initial capture form, which will be required to be completed and submitted to the local authority in order to progress this as a case.
Once a form has been submitted, a case and workflow process is started in CH, managing the lifecycle of the reported flooding and drainage case from start to finish.
As part of this workflow, updates can be added such as the inspection dates, internal notes as well as the ability to send correspondence to the reporter at any time. Also, there are a number of outcomes which are recorded as part of the case completion.
The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.