CH Modules are designed to help accelerate a council’s implementation of a particular service delivery. The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.
The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself. Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.
The CH Freedom of Information (FOI) Request Module provides a was for members of the public to raise a request with the council. The form includes information about the applicant, what they would like to request information about and whether they would like the report to be sent via email or post.
The workflow supports the request for additional information, for recording internal notes and for the distribution of the information or a refusal of the request Automated emails form part of the workflow, so everyone from the person reporting the issue to the staff tasked with undertaking the work can be kept up to date with progress. Where an application is refused or rejected the process also includes steps to manage any appeal against the rejection of an application.
The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.