CH Modules are designed to help accelerate a council’s implementation of a particular service delivery. The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.
The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself. Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.
This module has been built to allow customers to report Hazardous Waste issues. It includes the initial data capture form, case overview screens and a workflow which allows the case to be progressed from start to finish within the framework
The workflow supports the request for additional information as well as the ability to add internal notes. Automated emails form part of the workflow, so everyone from the person reporting the issue to the staff tasked with undertaking the work can be kept up to date with progress. The workflow also includes a number of outcomes which are recorded as part of the case completion, such as declaring the issue as being invalid or scheduled for resolution.
The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.