CH Modules are designed to help accelerate a council’s implementation of a particular service delivery. The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.
The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself. Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.
The Public Parks Module has been built to allow customers to report issues with Public Parks. It has been designed to be used by Agents or on the Portal. Part of the module is the initial capture form, which will be required to be completed and submitted to the local authority in order to progress this as a case.
Once a form has been submitted, a case and workflow process is started in CH, managing the lifecycle of the request for the public parks issue from start to finish.
As part of this workflow updates can be added, such as the internal notes, until ready to be assigned to the Park Management Team to action.
The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.