CH Modules are designed to help accelerate a council’s implementation of a particular service delivery. The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.
The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself. Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.
The CH Reporting Potholes Module provides public access for notifying the Council about issues with their roads including, potholes, problems with Cats Eyes, Damaged Kerbs, Damaged Barriers and issues with Road Markings. It includes the options to specify the precise location of the problem and to upload photos of the issue to help prioritise any work that needs to be undertaken.
The workflow supports the request for additional information, prioritisation and scheduling follow-up procedures to check on suitability of any resolution. Automated emails form part of the workflow, so everyone from the person reporting the issue to the staff tasked with undertaking the work can be kept up to date with progress.
The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.