CH Reporting Public Health Module

The CH Reporting Public Health Module provides a way for customers to report Public Health issues.

Citizen Hub 2021.3
Release Date
12th November 2020


CH Modules are designed to help accelerate a council’s implementation of a particular service delivery.  The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.

The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself.  Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.

The CH Reporting Public Health Module module has been built to allow customers to report Public Health issues. It has been designed to be used by Agents or on the Portal. Part of the module is the initial capture form which will be required to be completed and submitted to the local authority in order to progress this as a case.

Once a form has been submitted a case and workflow process is started in CH, managing the lifecycle of the request for report of public health issues from start to finish.

Updates can be added, such as the internal notes, as well as the ability to send correspondence to the reporter at any time. Also there are a number of outcomes, which are recorded as part of the case completion, such as declaring the issue as being invalid or scheduled for action.

The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.