CH Modules are designed to help accelerate a council’s implementation of a particular service delivery. The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.
The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself. Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.
The CH Street Light Repairs Module provides public access for notifying the Council about issues with Street Lights and Street Name Plates. It includes the option to specify the precise location of the problem and to upload photos of the issue to help prioritise any work that needs to be undertaken. The form allows a member of the public to advise of a faulty street light, e.g. where there may be loose wires visible, or where a lamp is no longer working. In addition, the form allows for the collection of information in relation to problems with street name plates, for example where they have been stolen, or damaged etc.
The workflow supports the request for additional information, prioritisation and scheduling follow-up procedures to check on suitability of any resolution. Automated emails forming part of the workflow, so everyone from the person reporting the issue to the staff tasked with undertaking the work can be kept up to date with progress.
The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, the Liberty Create integrations features mean that the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.