CH Modules are designed to help accelerate a council’s implementation of a particular service delivery. The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.
The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself. Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.
The CH Tree Preservation Module provides public access for requesting the consideration of a Tree Preservation Order (TPO), where it is believed that a tree of significant interest is under threat. As part of the module is the initial capture form, which will be required to be completed and submitted to the local authority in order to progress this as a case. The form includes options to provide specific locations of the tree and to upload any supporting documentation to be considered. The form also supports the automatic population of information about the person raising the request.
Once a form has been submitted a case and workflow process are started in CH managing the lifecycle of the request. This includes the ability to schedule a visit, add notes to the case, undertake a visit and then to either authorise a Tree Preservation Order or reject the application. The Applicant is kept informed of the progress of their case via automated emails and SMS based on their stated preferred method of contact.
The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.