Change address details in a legacy terminal application
Change an address in a legacy terminal application using Wand and the keyboard.
Many processes required access to legacy terminal-based or mainframe applications. In this attended use-case, we combine user input with terminal automation using both Wand and the keyboard to update address details in a terminal-based application.
Step one has the robot requesting new address details from the user. Once entered, a legacy terminal-based application will be started. Using Wand and the keyboard the robot navigates through the terminal application and enters the new address.
In a contact centre for example, there may be many occasions where customers’ address details need to be updated across a variety of different backend systems. Rather than take the agent away from servicing the customer to update these systems manually, the robot performs the updates on behalf of the agent. Details can be updated very quickly (without errors), leaving the agent to focus on the customer’s needs.