The complaints process template shows how complaints are submitted to the council and then managed first through stage 1, then stage 2 and finally escalated to the ombudsman if a resolution is not possible.
The complaints process template shows how complaints are submitted to the council and then managed first through stage 1, then stage 2 and finally escalated to the ombudsman if a resolution is not possible.
This template also includes detail of all the different routes that a complaint can be submitted to the council.