Simple Ticketing System

Provides a simple ticketing system, whereby tickets can be logged directly by handlers or via a self-service webpage for customers. This Accelerator has been upgraded to 2020

Type
Accelerator

Solution
Liberty Create 2022.2

Release Date
1st November 2020

Developer
Netcall

Rating





Description


This Accelerator provides a simple ticketing system, whereby tickets can be logged directly by handlers or via a self-service webpage for customers.

Handlers have the ability to validate web based tickets submissions for new and existing customers prior to logging and commencing work on a case.

wo response SLAs allow a supervisor to track configurable KPIs. Includes email notification for key events and high level dashboard reporting.


Screenshots



Reviews