Simple Ticketing System 2020

Provides a simple ticketing system, whereby tickets can be logged directly by handlers or via a self-service webpage for customers. This Accelerator has been upgraded to 2020

Type
Accelerator

Solution
Liberty Create 2020.2

Release Date
1st November 2020

Developer
Netcall

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Description


This Accelerator provides a simple ticketing system, whereby tickets can be logged directly by handlers or via a self-service webpage for customers.

Handlers have the ability to validate web based tickets submissions for new and existing customers prior to logging and commencing work on a case.

wo response SLAs allow a supervisor to track configurable KPIs. Includes email notification for key events and high level dashboard reporting.


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