The centralised hub for all Liberty Create applications, with the ability to control their respective infrastructure, settings and access all in one place.
Here at the release notes, you will be able to view very-high level information, and what has been newly introduced, changed or removed.
A place where you will be able to learn how to create and maintain Liberty Create applications with ease and efficiency.
Our release notes contain some new and very exciting features and improvements.
Whether you are an agent, a supervisor or an administrator, help has been designed to provide you with a step by step guide to getting the most out of Converse.
An AI-powered automation tool, with the ability to schedule, create and execute jobs remotely. Designed and created to automate processes that are repetitive, and were previously performed by people.
Providing you with an overview of the new features and activities introduced, to help you get the most out of the Liberty RPA platform.
Welcome to the Liberty Spark help and support centre. This help has been designed to provide you with a guide to getting the most out of your Spark processes.
Our omnichannel messaging, webchat and AI-powered chatbot solution that lets you communicate with your customers over their channel of choice.
News about Liberty Create and Liberty Converse development, new developer resources and anything else we believe will be important to the wider Community.
Get help with Liberty Create low-code app development. Share build issues, integration tips, and design queries. Collaborate with peers and Netcall staff to build smarter digital services across your organisation.
Get help with Liberty Converse or Converse CX. Share questions, tips, or deployment advice. Engage with the community and Netcall experts to enhance your contact centre and communication experiences.
Get help with Liberty IDP – intelligent document processing. Talk classification, OCR, and data extraction. Post questions, share suggestions, and troubleshoot issues with the community or Netcall experts.
Get help with Liberty RPA – Robotic Process Automation, ask questions, get advice, and share process automation ideas. Ideal for users building bots and streamlining workflows.
Get help with Liberty Spark for process mapping and improvement. Ask for advice, share tips, and collaborate on optimising business processes with help from the community or Netcall experts.
Get help with Patient Hub – digital patient engagement platform. Share questions, tips, and best practices on appointment management, messaging, and improving NHS patient experiences through self-service tools.
Get help with Citizen and Tenant Hub. Talk updates, future plans and module discussions. Connect with other community members or Netcall experts to build citizen-focused digital services.
For Local Government customers to put forward ideas and collaborate over Liberty Create CH modules and processes.
BackJennifer - Queue Prompt 2Liberty Converse 3.0+PromptVoice Artist - Jennifer (Scottish) Transcription: Thank you for holding. we recognise your call is important and will be with you as soon as possible . We apologies for the inconvenience and thank you for your patience. This is a typical example of a comfort message played to callers whilst waiting to be answered by an agent.NetcallJennifer - Operator Queue PromptLiberty Converse 3.0+PromptVoice Artist - Jennifer (Scottish) Transcription: Thank you for holding all our operators are currently busy. This is a typical example of a comfort message played to callers whilst waiting to be answered by an agent.NetcallJennifer - Queue Prompt 1Liberty Converse 3.0+PromptVoice Artist - Jennifer (Scottish) Transcription: Thank you for holding, all of our advisors are dealing with other customers, please continue to hold and we will answer your call as soon as possible. This is a typical example of a comfort message played to callers whilst waiting to be answered by an agent.NetcallKate - Call Rec message 1Liberty Converse 3.0+PromptVoice Artist Kate - Transcription: Your call will be recorded for training and monitoring purposes. Please note you are responsible for all messages used on your IVR. Any messages related to call recording will need to adhere to your GDPR policy. Netcall cannot provide guidance on your GDPR policy or the suitability of any call recording IVR messages for this.NetcallKate - Call Rec message 2Liberty Converse 3.0+PromptVoice Artist Kate - Transcription: Your call may be recorded for training or monitoring purposes. For us to deal with your enquiry, you may need to provide us with your personal information.Please hold to speak to a member of our team. Please note you are responsible for all messages used on your IVR. Any messages related to call recording will need to adhere to your GDPR policy. Netcall cannot provide guidance on your GDPR policy or the suitability of any call recording IVR messages for this.NetcallKate - Call Rec Message 3Liberty Converse 3.0+PromptVoice Artist Kate - Transcription: Please note that all calls are recorded for training and quality purposes. Please note you are responsible for all messages used on your IVR. Any messages related to call recording will need to adhere to your GDPR policy. Netcall cannot provide guidance on your GDPR policy or the suitability of any call recording IVR messages for this.NetcallKate - Queue Prompt 1Liberty Converse 3.0+PromptVoice Artist: Kate - Transcription: Thank you for waiting we will connect you as soon as the next advisor becomes available. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.NetcallKate - Queue Prompt 2Liberty Converse 3.0+PromptVoice Artist: Kate- Transcription: Thank you for holding, your call will be answered by the next available advisor. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.NetcallKate Queue Prompt 3Liberty Converse 3.0+PromptVoice Artist: Kate - Transcription: We’re sorry to keep you waiting, please continue to hold and an advisor will be with you as quickly as possible. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.NetcallKate - Queue Prompt 4Liberty Converse 3.0+PromptVoice Artist: Kate - Transcription: I’m sorry, all of our team members are currently busy – please hold. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.NetcallKate - Queue Prompt 5Liberty Converse 3.0+PromptVoice Artist: Kate - Transcription: I’m sorry, all of our team members are still busy please continue to hold. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.NetcallKate - Queue Prompt 6Liberty Converse 3.0+PromptVoice Artist: Kate - Transcription: I'm sorry, all of our advisors are busy dealing with other customers at the moment, and you are currently in a queue. Your call is important to us, so please continue to hold and we'll answer your call as soon as possible.. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.Netcall
Voice Artist - Jennifer (Scottish) Transcription: Thank you for holding. we recognise your call is important and will be with you as soon as possible . We apologies for the inconvenience and thank you for your patience. This is a typical example of a comfort message played to callers whilst waiting to be answered by an agent.
Netcall
Voice Artist - Jennifer (Scottish) Transcription: Thank you for holding all our operators are currently busy. This is a typical example of a comfort message played to callers whilst waiting to be answered by an agent.
Voice Artist - Jennifer (Scottish) Transcription: Thank you for holding, all of our advisors are dealing with other customers, please continue to hold and we will answer your call as soon as possible. This is a typical example of a comfort message played to callers whilst waiting to be answered by an agent.
Voice Artist Kate - Transcription: Your call will be recorded for training and monitoring purposes. Please note you are responsible for all messages used on your IVR. Any messages related to call recording will need to adhere to your GDPR policy. Netcall cannot provide guidance on your GDPR policy or the suitability of any call recording IVR messages for this.
Voice Artist Kate - Transcription: Your call may be recorded for training or monitoring purposes. For us to deal with your enquiry, you may need to provide us with your personal information.Please hold to speak to a member of our team. Please note you are responsible for all messages used on your IVR. Any messages related to call recording will need to adhere to your GDPR policy. Netcall cannot provide guidance on your GDPR policy or the suitability of any call recording IVR messages for this.
Voice Artist Kate - Transcription: Please note that all calls are recorded for training and quality purposes. Please note you are responsible for all messages used on your IVR. Any messages related to call recording will need to adhere to your GDPR policy. Netcall cannot provide guidance on your GDPR policy or the suitability of any call recording IVR messages for this.
Voice Artist: Kate - Transcription: Thank you for waiting we will connect you as soon as the next advisor becomes available. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.
Voice Artist: Kate- Transcription: Thank you for holding, your call will be answered by the next available advisor. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.
Voice Artist: Kate - Transcription: We’re sorry to keep you waiting, please continue to hold and an advisor will be with you as quickly as possible. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.
Voice Artist: Kate - Transcription: I’m sorry, all of our team members are currently busy – please hold. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.
Voice Artist: Kate - Transcription: I’m sorry, all of our team members are still busy please continue to hold. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.
Voice Artist: Kate - Transcription: I'm sorry, all of our advisors are busy dealing with other customers at the moment, and you are currently in a queue. Your call is important to us, so please continue to hold and we'll answer your call as soon as possible.. A typical example of a comfort message played to callers whilst waiting to be answered by an agent.
