Calls and Emails

Basic softboard with Call and email stats for today

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Type
Softboard
Solution
Liberty Converse 5.0+
Release Date
4th September 2019
Developer
Netcall
Rating

Description

Contact Centre softboard displaying:

  • Calls currently waiting
  • Average waiting time of current calls.
  • Agent status displays
  • Call SLA1 and SLA2 Percentages
  • Total Calls Today.
  • Emails completed count
  • Emails outstanding count

Screenshots

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