Calls Only Softboard

Typical layout for a Telephony only Contact Centres. This softboard layout is ideal for Contact Centres that handle calls only. It provides an overview of the whole group rather than specific queues with a Percentage of Calls Abandoned.  When this reaches over 20% the tile will change to a red background.

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Type
Softboard
Solution
Liberty Converse 5.0+
Release Date
5th July 2019
Developer
Netcall
Rating

Description

Typical layout for a Telephony only Contact Centre. This softboard layout is ideal for Contact Centres that handle calls only. It provides an overview of the whole group rather than specific queues with a Percentage of Calls Abandoned.  When this reaches over 20% the tile will change to a red background.

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