Simple Ticketing System 2023

Provides a simple ticketing system, whereby tickets can be logged directly by handlers or via a self-service webpage for customers.

Type
Accelerator
Solution
Liberty Create 2023.3
Release Date
1st November 2020
Developer
Netcall
Rating

Description

This Accelerator provides a simple ticketing system, whereby tickets can be logged directly by handlers or via a self-service webpage for customers.

Handlers have the ability to validate web based tickets submissions for new and existing customers prior to logging and commencing work on a case.

wo response SLAs allow a supervisor to track configurable KPIs. Includes email notification for key events and high level dashboard reporting.

Screenshots

Reviews