Provides a simple ticketing system, whereby tickets can be logged directly by handlers or via a self-service webpage for customers.
This Accelerator provides a simple ticketing system, whereby tickets can be logged directly by handlers or via a self-service webpage for customers.
Handlers have the ability to validate web based tickets submissions for new and existing customers prior to logging and commencing work on a case.
wo response SLAs allow a supervisor to track configurable KPIs. Includes email notification for key events and high level dashboard reporting.