Calls Only Softboard

Softboard with headline call and agent stats.

Type
Softboard
Solution
Liberty Converse 5.0+
Release Date
4th September 2019
Developer
Netcall
Rating

Description

Contact Centre softboard displaying:

  • Count of Agents Logged In
  • Count of Agents on Inbound Call
  • Count of agents on Outbound Call.
  • Count of agents in busy state.
  • Count of Calls currently waiting.
  • Current Longest waiting time
  • Current waiting time for the day.
  • SLA1 and SLA2 percentages
  • Count of Total calls for the day
  • Count of Answered calls for the day.
  • Count of Abandoned calls for the day.
  • Average wait time for the day.
  • Outbound calls made.
  • Supervisor and alert message box.

Screenshots

Reviews