The CH Litter Bins Module has been built to allow a member of the public to report a range of issues and to provide specific details as to the location of the incident. This content is not available to download from AppShare. Please speak to your Account Manager or Engagement Manager to arrange for an installation.
CH Modules are designed to help accelerate a council’s implementation of a particular service delivery. The CH Modules are designed to work as part of the Netcall CH Framework and therefore both CH Central and CH Host are prerequisites.
The CH Framework has been created in a way that allows you to download and deploy these accelerators yourself. Alternatively, this can be done in partnership with Netcall, and we offer a dedicated CH Training course to help you learn to deploy, create and share your own CH add-ons.
Local Councils have a responsibility to monitor their public waste bins and for the prosecution of Littering. In order to do this they are reliant on members of the public reporting incidents of overflowing bins, littering, or even a damaged bin, to the council. The CH Litter Bins Module has been built to allow a member of the public to report a range of issues and to provide specific details as to the location of the incident. If they are not aware of a specific address then they have the option to provide more specific information about the location and / or the incident. There is the option to upload photos as part of the reporting the incident. This may include either photos of the incident itself, or photos of the person, or persons, that were littering. It has been designed to be used by Agents, or on the Portal. The module includes the initial capture form which will be required to be completed and submitted to the local authority in order to progress this as a case.
Once a form has been submitted, a case and workflow process is started in CH, managing the lifecycle of the application from start to finish.
As part of this workflow the officer can add notes to the case, send for additional information via email, or can schedule the inspection of the location of the incident. As the case progresses, the office carrying out the inspection can add additional information to the case as to whether further action is required, or not. The process also includes stages to deal with a need to re-schedule an inspection, or to allow for a missed inspection. At all stages in the workflow, the customer is kept up to date via automated emails.
The module can be expanded to include additional questions and additional process steps to suit a particular council’s requirement. Although the module doesn’t include any integrations, using the Liberty Create integrations features the accelerator can easily be expanded to include integration to a back office or external contractor's solution if required.