This example process shows how Spark can be used to create multi-layer customer journeys and link those to the internal processes that drive the customer's experience.
This example process shows how Spark can be used to create multi-layer customer journeys and link those to the internal processes that drive the customer’s experience.
Use this to map out the customer journey, identify the issues and communicate across the business.
To add this example to your workspace click the Download button.
Adding this process to your workspace will also add the Friction Custom Field that you will be able to use across other processes.