This template adds the Pain Points Custom Field to your workspace.
This template adds the Pain Points Custom Field to your workspace.
The Custom Field will be available to use on all your processes to tag process steps with different types of issues as experienced by users.
Pain Points are a great way to identify the benefits that you can deliver to individuals as a result of improving the process.
Walk through a process with stakeholders and Subject Matter Experts and discuss the issues that prevent them from delivering the outcome of the process.
Report on types of Pain Points and produce an analysis based on process, role or system in the Analytics section.