Built using the Liberty Create platform, this accelerator delivers a single application to manage support cases across your business for recording all customer support activities.
This can supersede legacy, and sometimes expensive, applications (in-house / off the shelf) for recording all customers’ support activities. Initially this includes Managing Incidents, Fulfilling Service Requests and Requests for Change.
Users can access information and log new cases, see the status of their open cases and receive automated progress updates. We envisage through the Netcall Community, and ongoing Netcall development, that new Case Types, Processes and wider functionality will grow, and we encourage users to share these ideas and suggestions amongst the wider Community.
As an accelerator, optional integrations into Directory solutions, CRMs and Netcall Solutions such as Liberty Converse or Liberty Connect are available. We hope that this application will help you transform the way your customers or colleagues interact with you, helping to optimise your Support Desk workflow along the way.
A video show-and-tell is available here .