Streamline Your Drop-in Centre with the Walk-in Queuing Accelerator
The Walk-in Queuing Accelerator, built using Create 2020.1, provides a comprehensive queuing solution for physical or virtual customer drop-in centres. It’s designed to manage multiple queues, offering booking screens, waiting boards with spoken ticket calling, agent update screens, and detailed statistical reporting. This accelerator is ideal for organisations seeking to improve efficiency and enhance the customer experience in busy environments.
Version 3 introduces significant enhancements, including optional task-based integration with Liberty Converse, full support for video (online) appointments via Amazon Chime, and a user-friendly customer reception interface. It’s been hardened through customer implementations and includes numerous bug fixes, ensuring a robust and reliable solution.
Configuration is straightforward, with a large number of features accessible and manageable through the user interface. The accelerator offers flexibility and customisation options to suit your specific needs.
- Full Liberty Converse Integration: Seamlessly integrate with your existing Liberty Converse system for enhanced workflow.
- Video Appointment Support: Offer convenient online appointments using Amazon Chime.
- User-Friendly Interface: Easily configure and manage queues, agents, and reporting through a dynamic interface.
- Enhanced Reporting: Gain valuable insights into queue performance and customer flow.
- Customisable Theming: Reflect your organisation’s branding with a customisable theme.